TRENT/LAURA W Featured Review
Thanks for getting me in so quick and the excellent work!
Herold Family Automotive and Tire replied:
Trent we take pride in focusing on each customers needs. We appreciate the feedback. Anonymous Verified Customer
Great Service!!! CANDI G Verified Customer
Always very helpful and I trust them completely. MIKE P Verified Customer
Steve always does fantastic work in a timely manner. Much appreciated! JACK K Verified Customer
excellent as always CHARLES L Verified Customer
They did a good job and did it exactly as I asked! The financials were not extravagant. Good listeners not pushy professionals! MATT K Verified Customer
Steve and the Team did a fantastic job...as usual! The service experience is always pleasant, prompt and fair priced! JOE G Verified Customer
WAS GOOD DAVE SHOWED ME MY THE CARS REAR BRAKE DRUMS ARE GOING TO NEED TO BE FIXED WE WILL DO IT IN OCT when we put on new tirers DIANE G Verified Customer
I have been taking my car to Herold Family Service for 4 years and I am always thrilled with the service I receive. Everyone is friendly and they really listen to my concerns and thoughts. I am always kept updated on anything that is worn or is due for maintenance. I feel safe driving my car, because I know that it is getting the best care, from people I can trust. Anonymous Verified Customer
Mr Herold and his staff are knowledgeable and professional. There are no high pressure tactics or up selling of unneeded services. This was my 3rd visit and won't be my last. I am always treated fairly and I feel like I get great value for my money. CRAIG V Verified Customer
Always the best DAVE AND DEBBIE S Verified Customer
Always a pleasure doing business here. Steve and Dave are highly knowledgeable, efficient and friendly. Their level of integrity is of the highest degree. Plain and simple.... this shop is honest, trustworthy, and fair. ERIC S Verified Customer
The problem was diagnosed and appears to be resolved. The check engine light is off. Thank you. BONNI G Verified Customer
Stopped in because my air sensor for my tire went off. Took my car in right away and plugged a tire due to a nail in my tire was on my way within 15 minutes! Awesome thank you! Anonymous Verified Customer
This is the first time I feel that an Automotive Repair place actually has my best interest at heart, I feel that I can trust in what they tell me. The service is great. I recommend them for any kind of service you might ever need. NATHANE T Verified Customer
Fast courteous service. Never feel oversold or have any concerns about the fixes they're recommending. TONY V Verified Customer
Always great work done right the first time! In and out fast. KYLE C Verified Customer
I was very pleased with the level of service I received. Steve was straight up with me and did not pressure additional repairs. Costs were very reasonable and Steve was great to work with. JOHN O Verified Customer
Great excellent service as always. Never have a problem with their service IRENE,TOM G Verified Customer
I never have a problem getting my car in very quickly for any kind of service it might need. They are always very quick and thorough, and they always let me know how soon certain things will need to be done to my car, in order to keep it running properly. I have been very pleased with the service that I receive and I like how courteous they are with all the customers. A great family owned business !!!! Anonymous Verified Customer
Very pleasant service. DANIELLE & MATT R Verified Customer
Always get great service from Heriold Family Automotive. Steve and Dave always communicate in detail about the repairs necessary. Always explain options and give me a heads up about maintenance I may need in future on my cars. Close to Medina square and easy to get car Devi Ed during the work day. BILL&SALLY G Verified Customer
Always prompt and reliable service Enjoy dealing with Steve and Dave MIKE H Verified Customer
Excellent as always Anonymous Verified Customer
As always, you guys are totally awesome! Thank you for making sure my vehicles are save and fun to drive. RICK S Verified Customer
Steve & Dave are the best.......... Service is always timely and correct................ TRENT/LAURA W Verified Customer
Thanks for getting me in so quick and the excellent work!
Herold Family Automotive and Tire replied:
Trent we take pride in focusing on each customers needs. We appreciate the feedback. GREG T Verified Customer
Steve and Dave are great. They are always prompt and fair. I have always felt you can trust them to do what is needed and you will get a straight answer from them. CHRIS & IRENE Z Verified Customer
Dave and Steve always do a great job. They are very knowledgable, courteous, and do what they say they are going to do. A great well run trustworthy shop. I would recommend this shop to anyone. Keep up the great work guys. Your help is much appreciated! CHRIS & IRENE Z Verified Customer
Great job! Thanks for being great Auto Mechanics and running a great repair facility. Keep up the great work! Best auto repair shop in Medina and the surrounding area. Anonymous Verified Customer
I finally had the need to bring my Mercedes into Herold Family and was not disappointed. Domestic or foreign, the service and expertise is the same MARCY C Verified Customer
quick and courteous oil change Anonymous Verified Customer
What a great deal on Cooper tires!!! Thanks a lot for hooking me up with the Cooper Tire rebate... going to use that unexpected cash to take my wife to dinner... everyone wins!!! SCOT L Verified Customer
In and out in no time at all; perfect. CHRIS & IRENE Z Verified Customer
Steve, great job as always! If people are not visiting your place of business they are missing out. They are missing an honest business owner who has great integrity, great work at a fair price, and being fixed right the first time on time. These are just some of the comments that I can make about your operation. Thanks for all you do! DAVE AND DEBBIE S Verified Customer
Steve and Dave always do an awesome job! DOUG H Verified Customer
Thanks Steve and Dave. I was In and Out and running down the road in no time... all without an appointment... DARRELL B Verified Customer
Service was outstanding, scheduling appointment was easy - very accomodating, and then the repairs were done on time and quality work. Anonymous Verified Customer
I can now drive around safely through the streets of Medina thanks to the repair of my brake lights. DEB S Verified Customer
Quality work and friendly service! Fair prices, too. JOE L Verified Customer
very happy with brake job on my car.same day service BRUCE B Verified Customer
Honest, reliable,and always excellent customer service. Would recommend without hesitation. CHRIS S Verified Customer
I very much appreciated the honesty at Herold's. My son's car is old and we didn't want to put a lot of money into repairs. Herold's didn't try to talk us into more repairs than were necessary. We will definitely have them do repairs to our other vehicles. BRIAN & RHONDA W Verified Customer
We feel like we always get great service at Herold's. It is nice to use a family owned garage where everyone knows us by name. DAVID Z Verified Customer
Very nice people. Great service! DIANNE H Verified Customer
There are many places to get an oil change... If I was not completely satisfied, I would not continue to bring my car for service.
ALEX L Verified Customer
I would rather not pay such a high mark-up on parts, and forgo the lifetime warranty on them. For example, your price for a set of new ceramic brake pads was $80 and I can buy the same set for $37. Otherwise, your service and communication was great. DAN T Verified Customer
Great service. Great follow up. Total professionals from start to finish. Anonymous Verified Customer
It is nice to be able to take a foreign car to a local car repair shop that I trust instead of a dealer.... TOM C Verified Customer
Steve was very professional and the service was excellent. MIKE G Verified Customer
You can always count on good work and honesty from Steve Herold. DENNIS B Verified Customer
always excellent , go there you'll see JEFF J Verified Customer
Great customer service and attention to detail! DAN T Verified Customer
The best customer service and the most experienced automotive experts around. Recommend to anyone who is looking for one of the best in class. JEFF J Verified Customer
World Class Customer Care!!! CRIS B Verified Customer
Excellent--Excellent-- Excellent service. most importantly, extremely honest. Thanks Steve and Dave for all you do! TOM R Verified Customer
The guys their are great. Profesional, work fast and are very honest. SCOTT W Verified Customer
Worked on my car in a timely manner. Was honest about the needs of the car. TOM & LIZ S Verified Customer
Always appreciate the high % of Same Day Service visits.. Anonymous Verified Customer
in and out in 15 minutes and even enjoyed a nice cup of coffee for free!!! JEFF/ANN P Verified Customer
Great customer service! PAUL B Verified Customer
Steve and the team always do a great job with my vehicle. I use it for work, so I cannot afford to have it tied up for a very long period of time. Steve is great at getting me on the schedule in a timely manner, and having it finished very quickly. I highly recommend Herold Family Auto for all your vehicle repair needs. HENRY P Verified Customer
The personnel are very helpful and professional. Their work alwaya well done. They also have a loaner car if needed.We are well pleased with the service they provide. JOE S Verified Customer
Always get good, quality service JOE G Verified Customer
good workmanship great price Anonymous Verified Customer
By the way, thanks for free cup of coffee while I waited. TOM & LIZ S Verified Customer
always appreciate the prompt, courteous "same day service" LISA G Verified Customer
Always friendly and service is tremendous! TOM & LIZ S Verified Customer
Always appreciate the prompt, courteous, "same-day-service." MARIA/NICK S Verified Customer
Herold Family Automotive took excellent care of me. They gave me a free loaner car and fixed my car super fast. Plus the pricing was way less then I expected. Glad to finally find a mechanic I can trust!!! Anonymous Verified Customer
in and out in 15 minutes.... now that is service. JOE S Verified Customer
Always helpful, always friendly, always gets the job done right. JOHN O Verified Customer
great job as always DAN T Verified Customer
My vehicles are fixed right the first time at Herold's. After Steve and Dave work on my car, I don't ever worry if it was done right. I have peace of mind knowing that experts are maintaining my vehicles. DOUG F Verified Customer
Thank you Steve! Great working with you TOM & LIZ S Verified Customer
Excellent service, prompt turn around as usual. no oversell JOE S Verified Customer
Steve and Dave do a great job always, I brought my son's car in for tires and it was the last date for the rebate to be sent in, when I picked up the car Steve already had everything filled out for the rebate, in an envelope and stamped. I really appreciated him doing that for me. MIKE N Verified Customer
Steve is always reliable and honest when it comes to my needed repairs. MARIA/NICK S Verified Customer
Fast, efficient & trust worthy. My husband & I always bring our cars here, they're the best!!! JEFF/ANN P Verified Customer
Best service!!! Thank you Steve! KELLY Y Verified Customer
car handles well now. LORNA T Verified Customer
Herold Family Automotive does great work and they are honest, fair, and prompt! TRENT/LAURA W Verified Customer
Excellent service. very fast, friendly, very fair pricing. They were very clear on what repairs were needed and their pricing was excellent and we paid exactly what they quoted us. There were no surprises.Highly recommend. CRAIG L Verified Customer
never have an issue getting my cars in to get serviced MARIA/NICK S Verified Customer
We are a loyal customer for life! Always love how we are treated, how fast the service is, and the great job they do on our cars. Thanks, we'll be back!!!
Herold Family Automotive and Tire replied:
Maria, Thank your very much for your families loyalty and trust to our business. CHRIS & IRENE Z Verified Customer
Great job by Steve and Dave. Best Repair Facility around. Very fair and reasonable. Great mechanics!
Herold Family Automotive and Tire replied:
Chris as always thank you for your business. PAUL B Verified Customer
Dave did a great job replacing my coolant lines quickly, and putting new tires on me Trailblazer. Very happy with the fast & efficient service. Anonymous Verified Customer
In and out and a nice warm car to boot... JOE L Verified Customer
gave me a good price on a battery and installed it in 15 min. MIKE G Verified Customer
Honest, fair and straight forward. TONY & KERRY S Verified Customer
Quality and honest service provided by Steve and his team.
Herold Family Automotive and Tire replied:
Tony, Dave and I always appreciate providing you with great service. Thanks for all the laughs at the soccer games. Go Medina Bees! DANIELLE & MATT R Verified Customer
Excellent service by Steve and Herold Family Automotive once again MIKE N Verified Customer
I wouldn't take my cars anywhere else. Steve and Dave always make the time to answer my questions and have never turned me away, or delayed me when I needed service. CHRIS & IRENE Z Verified Customer
I would rate your shop a 10. If consumers are looking for the following characteristics trustworthy, reliable, knowledgeable, fair, takes pride in work, and fix it right the first time, on time, and on budget they should look no further than "Herold Family Automotive & Tire". The best automotive repair shop around period!
Herold Family Automotive and Tire replied:
Thank you Chris for your business and I appreciate your compliments. You have always been a great customer to deal with.Dave & I thank you for your loyalty all these years. Go Buckeyes! RAY B Verified Customer
Great atmosphere. They topped off my oil as it was down a little. Fast service and will tell family and friends.
Herold Family Automotive and Tire replied:
Ray, thanks for giving us a try. I know you drive more than the average driver and you count on your Ford being dependable. We appreciate your confidence in us and thanks for the business. DOUG H Verified Customer
I can't believe I can't bring my own parts in, use your tools and when it gets tough have you fix my mess....
Herold Family Automotive and Tire replied:
Doug as my close friend and and my comrade at the Horse Shoe (sec. 12a row 29 seat 15) I will leave you with this "opposing thumbs". Something you have yet to harness. DAVE AND DEBBIE S Verified Customer
Steve, any chance we could incorporate mud wrestling, live music and a wet t-shirt contest...on Fridays between 3 and 5 p.m. That be a great way to kick of the weekends! Then, it could double as the theme for your float in next years 4th of July parade :-)
Herold Family Automotive and Tire replied:
Dave, I believe that your request would get you and I in hot water with our better halves. Thanks for the business and most of all "Thank You for serving our country!" RHONDA W Verified Customer
Thanks for getting me in and out in short time! I get to try the car tomorrow on the highway!
Herold Family Automotive and Tire replied:
Rhonda, that's how Dave and I roll, we don't schedule appointments and make our clients wait till we have time for them. We schedule appointments and service our clients the minute they walk in the door. Thanks for the business! CRIS B Verified Customer
HONEST - PROFESSIONAL - KIND -KNOWLEDGEABLE Very impressed, so glad i found these guys. I feel as though I hit the lottery. I could not be more satisfied and I will definitely be a life long customer. I am very particular and I just could not be more pleased. You won't go wrong choosing Herold's, stop by and meet them very friendly, great customer service and a beautiful clean shop. Very professional.
Herold Family Automotive and Tire replied:
Chris thank you so much for the wonderful compliment. My family works hard to wow our customers and it is great to hear that we have done just that. BOB K Verified Customer
i was injured at the time.so i didnt really get to inspect there job at the time.well job well done well done.i was done on time as promised and ac works great.i would go back again thank you ! p.s also better price than dealer for service FRANCINE N Verified Customer
comfortable place to go for an oil change. They even helped me blow up my pool for my grandkids. Will continue to come back.
Herold Family Automotive and Tire replied:
Francine, thanks for all your business and don't hesitate asking us next spring to air up the grand kids pool. CHRIS K Verified Customer
Need a refrigerator in the lobby to keep things cold. Owner must be too cheap to buy one
Herold Family Automotive and Tire replied:
Chris, As your friend and neighbor I would like to do nothing more than to exceed all of your expectations. Having said that I have a feeling that the refrigerator in the lobby would only be the tip of the iceberg. I am going to have to file your request with Mr. Saligas & Mr. Heshes requests. Thanks for the humor my friend and I hope to see you soon. DEAN W Verified Customer
Always fast and dependable!! JOE S Verified Customer
Steve and Dave are very professional and accommodating. I can always trust their expertise in knowing what is wrong with our cars and getting them fixed the first time.
Herold Family Automotive and Tire replied:
Joe,
Dave and I greatly appreciate your families confidence in our work. We will always strive for perfection in the service we perform for you and all of our customers.
Thanks for the business,
Steve Herold DEAN W Verified Customer
quick and courteous as always! MIKE L Verified Customer
work completed very well. however had a problem with a friend i recommended to you DANIELLE & MATT R Verified Customer
Great friendly service. A fair price. Always convenient appointments and great communication. BRIAN & JILL V Verified Customer
Great personal service. Really appreciate Dave and Steve taking care of our cars. CHRIS & IRENE Z Verified Customer
Great job! You and Dave always take the time to do a great job! Always fixed on time the first time at a fair price. MIKE N Verified Customer
Steve always presents us with great options for larger repairs MARK F Verified Customer
Steve and Dave are allways there for me and ready to help with all my automotive needs. They do a great job everytime!!! DOUG H Verified Customer
Although I had to bring my car back due to do a faulty part issue (nothing associated with the service), the concern for my inconvenience was overwhelming. To the point, that Dave even provided me with a cleaning agent to remove the spots from my garage. Now that is customer care going above and beyond. And oh by the way, that soap really did the job on my garage floor. Clean as a whistle... FRANCINE N Verified Customer
I feel comfortable and confident with the service that is rendered. DOUG H Verified Customer
. I always have peace of mind when pulling away from your shop. Job is always done and done right. Not only fixed but faster, less expensive and better quality work than the dealership.
Herold Family Automotive and Tire replied:
Thats our offering, great service, honest repairs at a fair price. Thanks Doug for your confidence in our team. Anonymous Verified Customer
As always, we received excellent service. We really enjoy working with you and having you do our vehicle service.
Herold Family Automotive and Tire replied:
We enjoy keeping all our customers cars dependable and provideing honest repairs at a fair price. THank you. TONY & KERRY S Verified Customer
As usual... excellent service.
Herold Family Automotive and Tire replied:
Thank you Tony, as a small family owned buasiness we appreciate your feedback and your business. DOUG H Verified Customer
Oil, lube, windshield fluid, air in tires, etc.. Faster than any "speedy lube" place in town and done by professionals vs. part timers just doing a job to do a job... Gives me the confidence and security the job is done right... BOB K Verified Customer
Thanks again this is why i come to you i dont feel i get screwed and you do top notch work ! CHRIS K Verified Customer
Outstanding!